State any three directions which can be issued by the consumer court to the opposite party if it is satisfied about the genuineness of the complaint.

If the Consumer Court is satisfied with the genuineness of the complaint, it can issue one or more of the following directions to the aggrieved party as reliefs:

(i) To remove the defect in goods or the deficiency in service.

(ii) To replace the defective product with a new one, free from any defect.

(iii) To refund the price paid for the product.

(iv) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the opposite party.

(v) To pay punitive damages in appropriate circumstances.

(vi) To discontinue the unfair/ restrictive trade practice and not to repeat the same in future.

(vii) Not to offer hazardous goods for sale.

(viii) To withdraw hazardous goods from sale.

(ix) To cease manufacture of hazardous goods.

(x) To pay any amount (not less than 5% of the value of the defective goods to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.

(xi) To issue corrective advertisement to neutralise the effect of misleading advertisement.

(xii) To pay adequate costs to the appropriate party.

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