How are consumer grievances redressed by the three-tier machinery under Consumer Protection Act, 1986? Explain.

Redressal of consumer grievances under Consumer Protection Act, 1986 is done under the three tier machinery comprising of:

(i) District Forum:

(a) A complaint can be made to the appropriate District Forum when the value of goods or services in question along with the compensation claimed does not exceed 20 lakh.

(b) The appeal against the orders of the District Forum can also be filed before the State Commission.

(ii) State Commission:

(a) A complaint can be made to the appropriate State Commission when the value of goods or services in question along with the compensation claimed exceeds20 lakh but does not exceed 1 crore.

(b) The appeal against the orders of the State Commission can also be filed before the National Commission.

(iii) National Commission:

(a) A complaint can be made to the appropriate National Commission when the value of goods or services in question along with the compensation claimed exceeds1 crore.

(b) An order passed by the National Commission in a matter of its original jurisdiction is appealable before the Supreme Court.

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